
ECO-LIFE BRONZE
Routine maintenance in accordance with a tailored preventative planned maintenance schedule
Health & Safety Assessment – (annually)
24 hour callout facility
Response to trappings – Target Response Time 1 Hour or Less
Access to our on-line reporting system – GEMS
24 hour callout voice link – where a suitable autodialler is fitted and programmed in the lift car

SILVER
Routine maintenance in accordance with a tailored preventative planned maintenance schedule
Health & Safety Assessment (annually)
24 hour callout facility
Response to trappings – Target Response Time 1 Hour or Less
Access to our on-line reporting system – GEMS
24 hour callout voice link – where a suitable autodialler is fitted and programmed in the lift car
Callouts requiring adjustment only – 8am to 5pm Mon-Fri

GOLD
Routine maintenance in accordance with a tailored preventative planned maintenance schedule
Health & Safety Assessment (annually)
24 hour callout facility
Response to trappings – Target Response Time 1 Hour or Less
Access to our on-line reporting system – GEMS
24 hour callout voice link – where a suitable autodialler is fitted and programmed in the lift car
Callouts requiring adjustment, labour and parts – 8am to 5pm Mon-Fri

PLATINUM
Routine maintenance in accordance with a tailored preventative planned maintenance schedule
Health & Safety Assessment (annually)
24 hour callout facility
Response to trappings – Target Response Time 1 Hour or Less
Access to our on-line reporting system – GEMS
24 hour callout voice link – where a suitable autodialler is fitted and programmed in the lift car
Callouts requiring adjustment, labour and parts – 24/7 Support
General Enquiries
If you have any questions about our services, products or more, don’t hesitate to get in touch below.
01322 665665
lifts@guideline.co.uk
24/7 Customer Callout
To contact our 24 hour 365 day a year callout centre please call us on: